Outline of Activities in FY2016
○：Target achieved
△：Target not achieved
| Classification | Activity domain | Key performance indicators (KPI) | FY2016 actual | FY2016 target | Evaluation |
|---|---|---|---|---|---|
| Environment | Click for results of activities in FY2015 | ||||
| Society | Improve Customer Satisfaction | Overall showroom satisfaction indicators | 68% | 68% | ◯ |
| Satisfaction with after sales service | 90% | 90% | ◯ | ||
| Level of customer telephone satisfaction | 77 points | 73 points | ◯ | ||
| Proportion of customers impressed with prefabricated bathroom construction | 51% | 48% | ◯ | ||
| Promote Supply Chain Management | Domestic supplier compliance with TOTO Standards | 100% | 100% | ◯ | |
| Overseas supplier (suppliers to Japan) compliance with TOTO Standards | 100% | 100% | ◯ | ||
| Implementation rate of CSR surveys among overseas Group company suppliers | 100% | 100% | ○ | ||
| Promote Human Resource Management | Proportion of management track female employees | 8.4% | 8.3% | ◯ | |
| Employment rate of disabled persons | 2.57% | 2.50% | ◯ | ||
| Governance | Risk Management | Maintenance of an emergency relay system(Implementation rate of emergency relay exercises) | 100% | 100% | ◯ |
| Compliance | Rate of deployment of proceedings from Compliance Committee (domestic) | 100% | 100% | ◯ | |
